Loading... Please wait...

Categories

RealswordMaster.com: Newsletter

Japanese Sword Reference Guide
 
 
Payment  
   
 
   
 
Payment Options
 
Methods of payment accepted: We accept Visa, MasterCard, Discover Card, Amex, Paypal. At this time we do not accept Cashier's checks, Money Orders, or any other type of payment.



Important information about payment:
• Credit Cards may be charged immediately upon order.
• With a credit card payment, you will notice the charge on your bill or statement within 2 business days
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
• You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
 
   
 
Shipping & Sales Tax  
   
 
   
 
Item Availability
 
The availability of an item is clearly noted on the Product Detail page as "In Stock" or "Pre Order." Most items are In Stock and ready to ship. Some items are not yet available (Pre Order). For more information, please read the details below. 

In-Stock Items
Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified.

Please note: expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the US.

Pre-Ordered Items
Pre-ordered items are items that are not in stock but available for advanced purchase on our site. Pre-ordered items are shipped directly once they arrive in stock. You will be notified of the status of your item via email.

Out of Stock (Backorders)
Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. If an item is out of stock we will notify you by phone or email. If we’ve sold out you will be offered an alternative and we will tell you how long you will have to wait until new stock arrives. You will be notified of the revised shipping date and given the opportunity to cancel your order. If an item is temporarily unavailable for any reason or has a longer delivery time, then RealSwordMaster.com reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be reimbursed for the full cost of the order. Backordered items, if shipped separately, will incur additional shipping charges. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
Shipping Methods And Costs
 
Our Current Shipping Methods are:


Maximum delivery time once you receive email confirmation that your order is shipping. Most areas in USA will receive their order within 2-8 business days.

FREE Shipping on orders over $1000
We offer free shipping on orders over $1000. Any order below $1000 is charged shipping fees.

(note: free shipping is only available in US 48 Continental States.)

• Tracking information will be provided to customers with valid email addresses.
• A fee of $15 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide.

We offer free shipping on orders over $1000. Any order below $1000 is charged shipping fees.

Can items be shipped outside of the US?
Yes, we do! To most international destinations, we will use USPS Priority Mail international or USPS Express Priority Mail, Customs policies vary from country to country, you should contact your local customs office for further information.

Are there import taxes and duties?

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options. If you choose to pay with PayPal, we can only ship to your confirmed shipping address in accordance to PayPal's Seller Protection Policy.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Shipping Restrictions

It is the customer's responsibility to make sure that the products purchased from our website are not in violation of any laws of the country where they are being imported to. All fees associated with the return shipping will be charged to the customer if the order is rejected by customs.

 
General
This section with respect to your personal privacy indicates that RealSwordMaster.com may collect and use your personal information.

Identifiable Information
RealSwordMaster.com will collect personal information about you (such as, your name, address, telephone number or email address) only if you provide it to us voluntarily by completing and submitting a paper form or online (or by contacting a customer service agent). In addition, some of our interactive promotions may invite you to send us names, email addresses, residential addresses or other information about people that you refer to us, in order to participate in certain promotions, including offers of samples, products or services offered by RealSwordMaster.com online (“Products”). You can decide not to give such references, although this may affect your eligibility to participate in any such promotion.

Use of Personal Information
RealSwordMaster.com may collect and use your personal information to better understand your needs and how we can improve the Products and services we offer to you, as well as to contact you. Your personal information may be disclosed to employees of RealSwordMaster.com in connection with services they provide to RealSwordMaster.com. Otherwise, RealSwordMaster.com will not disclose your personal information to others without your consent. The information and promotions offered on this website are intended only for residents of US and are valid only in USA, unless otherwise indicated on this website. We may occasionally ask you to confirm that you reside in US to verify that the information provided to us is accurate.

Security
RealSwordMaster.com has pledged to keep secure the data you provide to us and shall take reasonable precautions to protect your personal information against loss, misuse or adaptation. We ask the people to whom RealSwordMaster.com provides access to your personal information in connection with providing services to RealSwordMaster.com to confirm their commitment to respect the confidentiality of such information and to prohibit use of such information for any purpose other than those for which they were transmitted.
In order that the transmission of information from you to this website is safe, all the data transmitted through an online order or by submitting a form must by accompanied by a Secure Socket Layer (“SSL”) 256 bit browser, otherwise the data will be denied. This ensures to reduce the risk of computer attacks. If the SSL protocol is not supported by your current browser, you can install the necessary updates on the website of the internet provider (such as Microsoft, Netscape, etc.).
In order to offer a safe experience when shopping online and to maximize your protection, RealSwordMaster.com associates itself only with recognized service providers with extensive experience in the sector (Moneris, Visa, Verisign, Mastercard, Interac, etc.). In addition, to ensure maximum security of data related to transactions by credit card, RealSwordMaster.com adheres to the current safety criteria provided under the Payment Card Industry (PCI) and Data Security Standards (DSS).

Automatic Collection of Non-Identifying Information
We may collect information about you that is not registered; for example, the type of Internet browser or operating system of your computer and the domain name of the website from which you have established the link with this website. In addition, upon accessing this website, we may store some information on your computer, known as a “cookie” (located on your hard drive, a small file that a website automatically sends to your computer when you connect to the website, containing information about your use of the Internet) or a similar file. Cookies allow us to tailor a website or promotion to better match your interests and preferences. Most internet browsers allow you to erase cookies from the hard drive of your computer, block all cookies or receive a warning before a cookie is stored by a website. Please refer to your browser instructions or help screen to learn more about these functions. RealSwordMaster.com can bind non-personal information collected automatically to personal information obtained in advance in accordance with the foregoing.

RealSwordMaster.com reserves the right to amend the terms of this section at any time without notice, except to reduce the security of your experience on our website.
 
 
 


   
 
Our Promises  
   
 
     
 
 
   
 
THE BEST PRICES
 
 
You never have to wait for a sale at realswordmaster.com. We offer the BEST PRICES every day! Shop realswordmaster.com and sleep better at night. We search the world for the best deals and pass the savings on to you. We log a lot of miles, but someone has to do it.
 
     
   
 
GREAT SERVICE
 
 

If you're looking for great advice on Swords, Knives, and other Armory, ask us. These are all we do.

Receive full customer support!

• By Phone - Please contact Customer Service at 1.909.321.9131, from Monday - Friday, 10:00am to 5:00pm - Pacific Time. Leave a message outside these hours and we'll call you back within 24 hours. Phone Orders: Don't feel comfortable ordering products online? No problem! realswordmaster.com accepts orders over the phone.

• By Email - Please specify what product you are ordering and where you would like your product to be shipped. Please email your payment along with your name, address, phone number and order description to: sales@realswordmaster.com

• By Mail - Access a pdf version of the mail-in order form. Download the form and send us your order!

 
     
   
 
FREE SHIPPING ON $1000+ ORDERS
 
 

Unlike many other web sites that have special rules and lots of fine print, realswordmaster.com offers free shipping on all orders over $1000 placed on our website.

We ship from CA, USA. We can deliver within 3 days in major US cities.

Fees may vary for order under $1000

(note: free shipping is only available in US 48 Continental States.)


 
 
     
   
 
14 DAY MONEY-BACK GUARANTEE
 
 

With realswordmaster.com, 14 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

• You have 14 days from reception of the product to return it.
• All products being returned must be in new condition and include any retail packaging, with all hang tags attached, manuals, certificate or other included items to qualify for a refund or exchange.
• We undertake to then exchange or reimburse you the price of all the products.
• If it is after 14 days, you will need to process an exchange by contacting customer service, as long as the product is unused and in the original condition.

• If you are not completely satisfied within 14 days of your original purchase date, simply send it back to us. We will refund your purchase price, less shipping and handling cost.
• Item must be in their original packaging and accessories. No signs of being used, and or scratches.
• The original shipping and handling fee paid is non-refundable and you will be responsible for the return shipping.
• Any return for a refund may be subject to a 20% restocking fee

 

 
   
   
 
EASY EXCHANGE
 
 
If the item do not suit you and you wish to exchange the product, we undertake (on the condition that the returned products are new, unused and in their original condition and original packaging) to reimburse you and offer you the shipping costs of your new order.
 
     
   
 
EXPRESS REFUND
 
 
Once your return is received and inspected by the fulfillment centers (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges. You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit!

Please note: Once we initiate the credit for your realswordmaster.com return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.
 
     
   
 
SECURE PAYMENT
 
 
Easy, secure online ordering
Secure Shopping Guarantee
 
     
   
 
LOWEST PRICE IN USA
 
 
When you shop @ realswordmaster.com you can be sure you're getting a great deal. At realswordmaster.com we strive to offer the low prices from the start. Our prices are the cheapest prices you can find in US, so check us out.
 
     
     
 
WE ARE PROUDLY AMERICAN
 
 
Proudly American owned and operated. We ship from USA. We can deliver within 2-4 days in major US cities. You will have no duties, no brokerage fees and no customs delays. All our prices are in US Dollars (USD)